Terms and Conditions

Welcome to IGI Winnipeg E-commerce Store. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.

  1. General Terms

1.1. These terms and conditions govern your use of our website and your purchase of products from us. 1.2. By placing an order, you agree that you are at least 18 years of age or have obtained parental or guardian consent. 1.3. We reserve the right to update these terms at any time without prior notice. Please review these terms periodically for changes.

  1. Product Information

2.1. We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, or design may occur due to differences in display devices or manufacturing processes. 2.2. All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. 2.3. Availability of products is subject to change without notice.

  1. Orders and Payments

3.1. Orders will only be processed once payment is successfully received. 3.2. We accept payments via major credit cards, debit cards, and other secure payment methods available on our platform. 3.3. IGI Winnipeg E-commerce Store reserves the right to refuse or cancel orders at our sole discretion. This includes cases of pricing errors, suspected fraudulent activity, or product unavailability.

  1. Shipping and Delivery

4.1. Orders will be shipped to the address provided during checkout. Please ensure all information is accurate. 4.2. Shipping times vary depending on the location and shipping method selected. Estimated delivery times will be provided at checkout. 4.3. We are not responsible for delays caused by carriers or unforeseen circumstances such as weather or natural disasters.

  1. 10-Day Free Return Policy

5.1. Customers may return eligible products within 10 days of delivery for a full refund or exchange, provided the following conditions are met:

  • The product must be in its original condition, unused, and in its original packaging.
  • Proof of purchase, such as an invoice or receipt, must be provided.
  • Certain items, including customized products, perishable goods, and hygiene-related items, are non-returnable unless defective. 5.2. Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. 5.3. Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method. 5.4. To initiate a return, please contact our customer service team with your order details at [Insert Contact Information].
  1. Warranty

6.1. Products sold by IGI Winnipeg E-commerce Store may include manufacturer warranties. Please refer to the product description or manufacturer’s documentation for warranty details.

  1. Liability

7.1. IGI Winnipeg E-commerce Store is not liable for damages or losses resulting from the use or inability to use our products, except as required by law. 7.2. In no event shall our liability exceed the amount paid for the product in question.

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how IGI Winnipeg E-commerce Store collects, uses, and protects your personal information.

  1. Information We Collect

1.1. We collect personal information that you provide to us, including your name, email address, phone number, billing and shipping address, and payment details. 1.2. Non-personal data, such as browser type, IP address, and browsing history, may be collected automatically through cookies and other tracking technologies.

  1. Use of Information

2.1. We use your personal information to process orders, deliver products, and provide customer support. 2.2. Non-personal data is used to improve our website’s performance and user experience. 2.3. Your email address may be used to send promotional materials, newsletters, or updates. You can opt-out of these communications at any time.

  1. Sharing of Information

3.1. We do not sell or rent your personal information to third parties. 3.2. Your information may be shared with third-party service providers, such as payment processors and shipping companies, solely for the purpose of completing your transactions. 3.3. We may disclose your information if required by law or to protect our legal rights.

  1. Data Security

4.1. We implement industry-standard measures to protect your personal information from unauthorized access, use, or disclosure. 4.2. While we strive to protect your data, we cannot guarantee absolute security due to the nature of online communications.

  1. Cookies

5.1. Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies, though this may affect site functionality.

  1. Third-Party Links

6.1. Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties.

  1. Your Rights

7.1. You have the right to access, update, or delete your personal information. To make a request, please contact us at [Insert Contact Information]. 7.2. You may withdraw your consent for data collection at any time by contacting us.

  1. Policy Updates

8.1. We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.