Shipping & Delivery Policy
At GreenO2 Lighting, we are committed to delivering your order with utmost care and efficiency. Please read the following terms regarding our shipping and delivery process:
1. Processing Time:
- Orders are processed within 24 hours after receiving your order confirmation. Please note that orders are not processed or shipped on weekends or public holidays.
2. Shipping Method:
Standard Shipping: Delivery within 8 to 12 business days from the day your order is processed.
3. Shipping Charges:
Standard Shipping: Shipping charges for standard shipping will be calculated and displayed at checkout, based on your location and the weight of the package.
4. Delivery Locations:
We currently ship to most regions worldwide. If your location is outside of our shipping coverage, you will be notified at checkout.
5. Tracking Information:
- Once your order has been shipped, we will provide a tracking number via email so you can follow the delivery status.
- Please allow 24-48 hours for tracking information to be updated.
- File a complaint if you believe your privacy rights are violated. To exercise these rights, contact us at [your contact email].
6. Delayed or Lost Shipments:
Under PIPEDA, you have the right to:
- If your order is delayed beyond the estimated delivery time of 12 days, please contact our customer service team at [email] for assistance.
- We are not responsible for any delays caused by customs clearance or other unforeseen circumstances.
7. International Shipping and Customs:
For international orders, please note that customs duties, taxes, and other fees may be applicable, which are the responsibility of the customer.
8. Delivery Issues:
In case of any delivery issues such as damaged items or missing products, please contact our customer service within 48 hours of receiving your package to resolve the issue.
