1. Returns

We want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

  • Items must be unused, in original packaging, and returned within 30 days of purchase.
  • Custom-made or final sale items are not eligible for return.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

2. Refund Process

  • Once we receive your returned item, we will inspect it.
  • If approved, refunds will be processed to the original payment method within 7-10 business days.
  • We will notify you via email once your refund is processed.

3. Exchanges

  • We only replace defective or damaged items.
  • To exchange an item, email us at Info@GreenO2.com with your order details.

4. Late or Missing Refunds

  • If you haven’t received a refund, check with your bank or credit card provider.
  • Processing times may vary based on payment providers.
  • If you still haven’t received your refund, contact us at Info@GreenO2.com.

5. How to Request a Refund

To initiate a return or refund, contact us at: GreenO2 Lighting 360 Main Street Winnipeg MB R3C 3Z3 Info@GreenO2.com +1 431 788 2868